Clint, you are wrong about Gary. I will go into details,

first of all when he talks to you he talks down to you from the start, he barks commands and when I told him I didn't know anything about this stuff so when he asks a question I will anwser that question, not the one he is thinking in his head. For example, at one point he wanted me to pull out a cable from a hub that had a brass tip, I pulled and it wouldn't come out, I told him it won't come out. Instead of telling me I have to pull harder it sometimes takes a good pull he said " Listen are you going to trust me ot not?" " I know what I am doing, you don't" after pulling harder on my own it did come out but that could have been done but telling me to pull harder rather than telling me how great he is.

He had me swing out the control dials to look at the pins on the back, he asked me what the pin configuration was starting at "0" then 1,2,3,4,5,6 ect I told him that my pin cover had a "0" then then 4 dashes and then 10 so I told him I assume that the pins were in 0,2,4,6,8,10 he yelled at me and said that isn't what I asked you, what number holes have pins in them. He couldn't understand that when he asks for numbers and I don't see numbers, I see dashes and can only assume what number they represent.

He finally started yelling and telling me how great he was and how unknowledgable I was. it was a this point I hung up on him.

There is not bad blood between competitors here, Gary is just a jerk..

e_a_g_l_e_p_i You asked for help and I identified your equipment for you, the subject of this thread.

Then you said that the info on my sizing page was over your head while thousands of others have read it, understood it and used it. It's a simple math formula with detailed instructions IN ENGLISH!

Then you call me and didn't bother to ask me if it was a good time for me to spend some time with you etc., you simply launched into who you were and what the problem was, reestablishing you were in over your head blah blah blah. Which if you think about it, I didn't need to hear again because you told me here and I could figure it out for myself.

So I started to do my best to help you again, and yes, I asked you or told you or mentioned or OMG COMMANDED! you to pull the meter cable out of the meter. And you said, as you say now, it wouldn't come out. Yet in the picture above are instructions ON A RED Sticker, on your control valve, that COMMANDS, or asks you, to pull it out before opening the timer door. That's not something I'm making up, it's on your control valve. Then I told you it will come out trust me, pull it out, and you say IT won't come out!! And then you get upset with me because I didn't tell you to pull harder but you eventually did AND it came out. DUH!!

You also couldn't get the clear plastic ring in the center of the meter people dial out to rotate it... I gave up on that.

Then we get to the pin wheel... I said there were a number of steel pins sticking out from zero and then holes and asked you to tell me the number of pins from zero on. You had a tough time understanding that I wanted you to count the number of pins and then the number of holes and pins and holes and pins back to zero. You told me there were pins (and mention here) that there are dashes... I still don't know what dashes you talking about. Although I've seen hundreds of Fleck 1500, 2500 and 2510 pin wheels, I think you might mean short and long hash marks used to count each set of five pins or holes. But you weren't listening when I said to count the pins and holes but...

You eventually got around to telling me 'yes it says 2 minutes per pin and there are 5 pins, 60 holes, 5 pins, 4 holes, 2 pins. Now to this pont we have been on the phone for 20-30 minutes and this is all we have accomplished... It should have taken maybe 10 minutes to get that far.

The number of pins and holes tells me a lot of information about your control valve set up, one is the lbs of salt. And you're blabbering right along as you have been for 20-30 minutes and then say, yes, I've always thought it used too much salt... Yet you've gone on'n on about too frequent regenerations and when I asked how frequently, you said you didn' know!!!

Usually in 5-10 minutes the guy shuts up and LISTENS to me but not you. You got your feelings hurt and kept wasting my time. There's no way of you knowing but I had two other calls during our time on the phone.

So that's when you said again how rude I was and hung up.

For the last 6 years or so, I've spoken in person to an average of 4-5 guys a day, 6 days a week and sometimes on Sundays, Christmas and up to 11 PM, and I gotta tell you, you are not the norm; and I don't mean special in good way.

And although you hung up on me I called you back in a few minutes and would have hung on the phone no matter how long it took, or how difficult it was to talk to you until you were fixed up and your control was programmed correctly and you would have reaped the 9 lbs salt savings per regeneration every 1000 gals of water use. Oh well.. too bad so sad, life goes on and I wish you well.

Type all you want Gary it still doesn't change how you treated me, since I posted my comments about how you treat people I have got over 10 PM's from people who have dealt with you and say the same thing I did about you.

I guess people will have to take the risk of dealing with you, I don't have to any more.

You are a legend in your own mind..

I'm glad I could help you find someone to whine with and sooth your hurt feelings.

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I was able to get my settings correct... It was as simple as setting the clear wheel setting of 10 to the white dot.

I didn't have to take the whole softener apart to do this either ???? I guess someone who knows how to talk to someone can help anyone huh?