He just hung up on me saying rather than suffer my rudeness he would call someone out... We were on the phone about 20 minutes.
Above and on the phone he says this stuff is over his head, and he's right. So I offer to help him free of charge and he doesn't want to listen to what I tell him, he wants to talk when I'm talking and jump ahead instead of allowing me to tell him what to do.
At the end I mentioned taking the pin wheel off the timer so he starts to do it and I said NO, unplug the control first. He doesn't know what would happen had he moved the wheel with power to the control, I do. I waited 2-3 minutes after he hung up and I called him back, he wouldn't answer, so he's on his ungrateful own with a setting changed on his control and the meter cable out of the meter and he doesn't have the data I wrote down to give him later to change his salt dose that is currently set at 12 lbs. and should be 3 lbs.. Here and on the phone he says he thinks it regenerates too frequently but when asked he doesn't know how frequently it regenerates!
I guess he didn't see that he was being rude to me by not listening and then talking when I was talking. To me he was a regular guy in over is head, he was nervous and anxious and like thousands of others I've helped once they calm down and give me control of the conversation and then listen. Only then can we act as a team solving 'his' problem on my dime and free of charge to him.
22 yrs in water treatment and well pumps, 13 yrs helping people on the 'net.